Jaipur, July 21 (SocialNews.XYZ) In a major initiative to strengthen Rajasthan’s cybersecurity framework and safeguard public funds, a special cyber coordination meeting of the State Level Bankers’ Committee (SLBC) was held at the Government Secretariat on Tuesday.
Chief Secretary V. Srinivas, Director General of Police (DGP) Rajiv Kumar Sharma, senior officials of the Rajasthan Police, and representatives of major banks participated in the meeting to formulate a concrete and result-oriented strategy for preventing cyber financial fraud.
The Chief Secretary emphasised that banks must respond immediately upon receiving complaints through the 1930 Cyber Helpline, ensuring that the time lag between a citizen’s complaint and the freezing of fraudulent accounts is reduced to virtually zero.
Expressing concern that, at present, fraudulent funds are successfully blocked through timely bank intervention in only one out of ten cases, he directed bank officials to personally visit the 1930 Cyber Call Centre to gain first-hand understanding of citizens’ grievances and strengthen operational coordination with the police.
He expressed confidence that coordinated and time-bound efforts by banks and law enforcement would significantly curb cyber financial crimes and position Rajasthan as a model state in digital security.
The DGP stressed that the Reserve Bank of India’s guidelines on cybersecurity and the prevention of mule accounts must be implemented effectively at the grassroots level. He said a centralised monitoring system for suspicious accounts and identified “hotspot” bank branches, along with regular district-level coordination meetings, would enhance accountability and improve coordination between banks and the cyber police.
He reiterated that the Rajasthan Police remains fully committed to the State Government’s zero-tolerance policy towards cybercrime, the effective implementation of the R4C (Roadmap for Cybercrime) initiative, and sustained public awareness campaigns to protect citizens from cyber fraud.
The Chief Secretary informed that representatives from all banks will visit the 1930 Cyber Call Centre at Police Headquarters on Wednesday. The visit will enable bank officials to understand how the call centre functions, the grievance redressal mechanism, and the operational challenges involved in handling cyber fraud complaints, thereby facilitating quicker and more effective action in future cases.
He observed that cyber fraudsters frequently exploit customers through fake calls, SMS messages, and fraudulent links under the pretext of KYC updates. He directed banks to communicate KYC-related information only through verified and official channels.
Highlighting the vulnerability of senior citizens to cyber fraud, he instructed banks to establish dedicated assistance counters at branches and conduct personalised awareness initiatives to educate elderly customers about safe digital banking practices.
The meeting resolved that senior bank officials and nodal representatives will regularly visit the 1930 Cyber Control Room to streamline the account-freezing process.
Nodal officers from major banks, including the State Bank of India, Bank of Baroda, Punjab National Bank, UCO Bank, Indian Overseas Bank, and Union Bank of India, will maintain regular presence at the Police Headquarters and Cyber Response Centre.
The practice of opening current accounts with transaction limits ranging from Rs 10 crore to Rs 50 crore without physical verification will be discontinued.
Suspicious and high-risk accounts will undergo systematic re-verification, and AI-based surveillance will monitor 190 identified hotspot bank branches and suspicious ATM locations.
Source: IANS
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