Thousands of would-be travelers were forced to cancel their vacations after the coronavirus brought the U.S. to a standstill. Many of them are now fighting to get a full refund for their tickets. CBS News consumer investigative correspondent Anna Werner joined CBSN to discuss what consumers can do to get their money back.
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Summary
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Surge in airline complaints and demands for ticket refunds (Video)
DescriptionThousands of would-be travelers were forced to cancel their vacations after the coronavirus brought the U.S. to a standstill. Many of them are now fighting to get a full refund for their tickets. CBS News consumer investigative correspondent Anna Werner joined CBSN to discuss what consumers can do to get their money back.