According to the lending major's Group Executive and Chief Technology and Digital Officer B. Madhivanan, around half of the digital transactions of savings account are taking place on mobile banking.
"I believe that in the near future, growth in mobile banking will be led by voice based services and technology, AI (artificial intelligence) led personalised suggestions and services for every customer and 'satchet' like financial products with small ticket digital loans and insurance," Madhivanan said on the occasion of ICICI Bank's iMobile app completing 10 years of operations.
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