With this, Zendesk will include Exotel's voice platform as part of its customer support offerings in the country.
"We are excited to partner with Zendesk to make customer relationships even better," said Shivakumar Ganesan, CEO and Founder, Exotel, in a statement.
The integration includes features like full customer history, automatic ticket creation and call recording.
"Based on industry insights garnered from consumer research and feedback from our customers in India, we felt the need for voice to further empower our customers," said KT Prasad, Country Sales Director, Zendesk.
(This story has not been edited by Social News XYZ staff and is auto-generated from a syndicated feed.)
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Doraiah Chowdary Vundavally is a Software engineer at VTech . He is the news editor of SocialNews.XYZ and Freelance writer-contributes Telugu and English Columns on Films, Politics, and Gossips. He is the primary contributor for South Cinema Section of SocialNews.XYZ. His mission is to help to develop SocialNews.XYZ into a News website that has no bias or judgement towards any.