Taking place from 18 to 20 August 2026 at the Century City Conference Centre, the 14th edition of CEM Africa brings together senior CX leaders, enterprise decision-makers and solution providers for three days of practical insight, peer connection and buyer engagement under the theme Trust, Technology and the Human Future of CX in Africa.
As AI, automation and data reshape customer engagement, organisations across Africa are under pressure to improve efficiency without losing the human connection that drives loyalty. CEM Africa 2026 is designed to address exactly that challenge.
Where CX leaders and solution providers meet
CEM Africa has become a key meeting point for the organisations shaping customer experience strategy across Africa and the partners helping them deliver it.
The event attracts senior decision-makers from financial services, retail, telecoms, insurance, healthcare, logistics and the public sector, including CX Directors, Chief Customer Officers, CMOs, digital transformation leaders and operations executives.
For sponsors and exhibitors, that creates a high-value commercial environment: direct access to a concentrated audience of senior buyers actively exploring new tools, partners and strategies.
2026 programme highlights
The event opens on 18 August with curated networking experiences including a Padel Tournament, Gin and Wine Tasting, and an evening Networking Cocktail Welcome.
The main conference runs on 19 and 20 August, with strategic content, practical workshops and an expanded exhibition floor featuring dedicated Expo Spotlight Stages.
Key themes for 2026 include:
Speaker faculty
The 2026 speaker line-up reflects where real CX decisions are being made across the continent.
Confirmed speakers include:
The advisory board includes leaders from Discovery, Absa Bank Mauritius and the Institute of CX Kenya.
Sponsors and partners
CEM Africa 2026 is supported by a strong group of CX and technology partners aligned to the most urgent challenges facing African organisations.
The 2026 sponsor line-up includes:
These partners form part of a wider ecosystem helping organisations improve customer insight, service delivery, digital engagement, automation, analytics and transformation outcomes.
Why sponsors continue to invest
CEM Africa offers more than visibility. It offers access.
For solution providers, the event creates face-to-face opportunities with senior buyers, along with thought leadership platforms, exhibition presence, workshop engagement and brand alignment with one of Africa’s leading CX gatherings.
For delegates, it delivers practical learning, strong peer networking and direct exposure to relevant technology and service partners.
Registration and sponsorship enquiries
Delegate registration is now open, with packages covering conference access, workshops, networking functions, business introductions, refreshments, and exhibition access.
A limited number of sponsorship and exhibition opportunities remain available.
Register your interest to attend or sponsor: Here (https://apo-opa.co/4y9X1JM)
Distributed by APO Group on behalf of VUKA Group.
Additional Links:
Register interest to attend or sponsor - https://apo-opa.co/4y9X1JM
Website - https://wearevuka.com/retail/cem-africa/cape-town-edition/
Media Contact:
Steven Dennett
Marketing Manager
VUKA Group / CEM Africa
steven.dennett@wearevuka.com
About CEM Africa:
CEM Africa is Africa’s leading Customer Experience Management conference and exhibition. Now in its 14th year, the event brings together CX leaders, solution providers, and transformation practitioners to share insight, build commercial relationships, and advance customer experience across the continent.
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